Online Store Policies

Shipping Policies
We offer shipping on all online items EXCEPT for:

  • Groceries and perishable food items
  • Plants and bulbs
  • Virtual sale events (i.e. Crane Estate Art show items)

Questions? Email

Shipping Information & Timing
We ship all items via USPS Priority or First Class mail. Orders are typically fulfilled within 2 business days. You will receive a shipping confirmation email with tracking once your item ships.

Pick-Up Policies
Many of our properties offer order online and pick-up in-person on site. After you have added items to your cart and go through the checkout process, you will be presented with options for "Pick-Up" or "Shipping". If you order multiple items from multiple locations, you will not be presented with a "Pick-Up" option at checkout. You will only be presented with "Pick-Up" if all items are from the same location. 

  • Please make sure to take note of the pick-up times on the Property Pages. Each location operates with different hours.
  • You will receive an email or text when your items are ready for pick-up.

*If you chose "Shipping" when you wanted to choose "Pick-Up" simply email with your order number and we will refund your shipping (if applicable) and make note in our system of the change.

Returns & Exchanges
As a non-profit organization, we do not typically offer returns or exchanges on merchandise. However, we want you to be satisfied with your purchase. Please reach out to within 14 days of your purchase and we will work together to make sure you are satisfied.

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