Shipping Policies
We offer shipping on all online items EXCEPT for:
- Groceries and perishable food items
- Plants and bulbs
- Virtual sale events (e.g. Crane Estate Art show items)
Questions? Email shop@thetrustees.org
Shipping Information & Timing
We ship most items via USPS (Priority, Ground Advantage, or First Class mail). Orders are fulfilled once a week on Wednesdays. You will receive a shipping confirmation email with tracking once your item ships.
Pick-Up Policies
Some of our properties offer order online and pick-up in-person on site. After you have added items to your cart and go through the checkout process, you will be presented with options for "Pick-Up" or "Shipping". If you order multiple items from multiple locations, you will not be presented with a "Pick-Up" option at checkout. You will only be presented with "Pick-Up" if all items are from the same location.
- Please make sure to take note of the pick-up times on the Property Pages. Each location operates with different hours.
- You will receive an email or text when your items are ready for pick-up.
*If you chose "Shipping" when you wanted to choose "Pick-Up" simply email shop@thetrustees.org with your order number and we will refund your shipping (if applicable) and make note in our system of the change.
Returns & Exchanges
As a non-profit organization, we do not typically offer returns or exchanges on merchandise. However, we want you to be satisfied with your purchase. Please reach out to shop@thetrustees.org within 14 days of your purchase and we will work together to make sure you are satisfied.